Going the extra mile
The world of air cargo may seem mechanical to the outsider, but for us it’s a people business.
We are small enough to build a personal relationship with all our clients, yet big enough to carry out any job. Many clients have been with us for years, because good communication and teamwork comes first for us. We have such a good relationship with some of our customers that we make sure to send some flowers when it’s someone’s birthday!
And we’re proud of that!
Transparent and discrete, that’s how we work
It’s important to be a neutral player in the competitive world of logistics. All customer and partner data that are shared with us will be handled with care and your privacy in mind. Furthermore, you can count on us being open and honest with you throughout the handling of the shipment.
Of course, we aim to ensure everything is as fast and smooth as possible. Nonetheless, if anything happens, you’ll be the first to know and we’ll do everything in our power to resolve the problem.
Transparency and discretion, that’s what we stand for!
This is how we work at Malenstein Air:
"Looking at other air freight forwarders, Malenstein Air is a company where the doors really are always open. There is direct contact between and with the directors and if needed, they'll help out moving boxes around. We're in it together. That's why I really enjoy working here!"